Livechat: Real-Time Visitor Monitoring

Livechat is a package that adds the ability to embed a pop-up support chat to your website. For example when you want to interact with users visiting your website and help them with their problems, then this feature of RocketChat helps you with that. All you need to do embed a script on to your static website. Live chat agents who wield this tool use it to make customers happy and satisfied.

This project adds real-time monitoring to livechat which will be an important feature as this will be helpful for livechat agents in the following way:-

• More information about the user:- Track important information related to visitors, such as the current page, location, time on site, local time, etc, even though the visitor has not yet started a conversation with an agent.
• Edit Info Panel for livechat with the user.
• Increase Response TIme:- Agent will be able to start a conversation with a specific visitor directly from the list, improving the proactivity of the Live chat team.
• New Admin Panel providing more info of users
• Add sentiment analysis on user messages:- When chat will be closed, sentiment analysis will be applied on user messages and shown on the admin dashboard for future use.