CiviCRM is an open source CRM built by a community of contributors and supporters, and coordinated by a Core Team of developers. CiviCRM is web-based software used by a diverse range of organisations, particularly not-for-profit organizations (nonprofits and civic sector organizations). CiviCRM offers a complete feature set out of the box and can integrate with popular open source content management systems such as WordPress, Joomla, Drupal and Backdrop.

Founding in 2005, CiviCRM has grown to be among the most popular open source CRMs for nonprofit organizations worldwide. It has been translated into over 30 different languages and adopted by organizations that vary in size and complexity. CiviCRM is created and used by a global community of tens of thousands of individuals and organisations. Its vision is that 'all organisations – regardless of their size, budget, or focus – have access to an amazing CRM to engage their contacts and achieve their missions'. Our roadmap outlines the shorter term goals we are implementing to achieve our vision.

CiviCRM's feature set includes management of donations, events, mass emailings and SMS, activities, cases, membership, pledges, and more, all centered around constituent tracking. It is further enhanced by a mature ecosystem of extensions that provide unique functionalities to CiviCRM.