Omnichannel: Chatbot support for RASA and Dialogflow

The goal for this project is to integrate chatbot platforms like Dialogflow and RASA with Rocket.Chat.

These integrations are built to work with the Livechat module of Rocket.Chat. Livechat is a modern helpdesk application that helps connect a live-agent with a visitor so that the live-agent and answer visitor's queries.

With these new Integrations of Dialogflow and Rasa, Rocket.Chat will now allow site visitors to interact with a Bot instead of a live-agent. These Bots would be developed and maintained on Dialogflow and RASA.

This is a very common approach which most of the businesses use nowadays, where a visitor would first interact with a Bot. These bots can handle simple interactions like answering FAQ's for a business, to complex interactions like ordering an item. If these bots are not able to answer visitor questions, then the visitor would be transferred automatically to an online live-agent who can address their query.