Requesting City Services via AI-Driven Apps

This proposal aims to revolutionize the City of Boston's 311 service request system by integrating AI-based image recognition. The current process, while functional, can be cumbersome and prone to misclassification, leading to inefficient allocation of city resources. By enabling residents to submit requests through a simple photo, analyzed and categorized by an AI model, the system becomes more accessible, efficient, and user-friendly. The project will involve building and training an AI model using historical 311 data, developing a high-performance API for the model, and ensuring seamless integration with web and app interfaces for a broad user base. The deliverables include a trained AI model, a robust API, and a prototype app interface ready for city-wide deployment after testing and optimization.