User Query Management Software

The project aims to enhance the open-source ticketing system Trudesk by integrating critical accessibility features and advanced functionalities. The primary goal is to make Trudesk more inclusive and efficient for all users, including those with disabilities. The main problems addressed are: 1. Lack of accessibility in existing ticketing systems, making them difficult to use for people with disabilities. 2. Inefficient ticket management due to manual tagging and sorting processes. 3. Absence of community support features like public forums. 4. Inflexibility to cater to organization-specific needs. To solve these problems, the project proposes the following solutions: 1. Accessibility Enhancements: Optimize Trudesk for screen readers and assistive technologies, ensuring full accessibility for users with disabilities. 2. Advanced Functionalities: Implement auto-tagging, auto-categorization, and voice input capabilities to streamline ticket management. 3. Public Forums Integration: Create public forums within Trudesk, enabling users to collaborate and share knowledge. 4. Organization-Specific Enhancements: Develop automatic documentation suggestions and customizable knowledge bases tailored to frequent queries. The key deliverables of the project include: - Accessibility patches for Trudesk to ensure compliance with accessibility standards. - Public question polling interface and public forums for community engagement. - Efficient question searching, answer polling, and thread merging features. - Knowledge base creation and FAQ generation based on user queries. - Document suggestion system and voice-based query creation (stretch goal). - Integration of private ticket tracking and public forums. - Comprehensive testing and documentation.